Presales Questions/Answers


Q : What is a flexible license?

A : A license can be shared by multiple SurfPass servers on multiple sites with static partitioning of users for each site. The maximum is 100 sites per serial number, the minimum number of users per site is 1. The number of sites and users can change. Example of using a license of 120 users: site A 68 users, Site B, C, D 15 users each, site F 5 users, site G and H 1 user each. Then evolution to 4 sites of 30 users each.

Q : How the number of users is calculated for licensing?

A : The number of users of the licenses is the maximum number of simultaneously connected Internet users. This is generally the number of desktops and mobile computers on the network, plus any Remote Desktop users and self-connected devices such as printers or specialized servers.

Local area networks, modes of connection, compatibility

Q : How SurfPass is integrated in a network?

A :
- On a network of desktops, it is possible to use the explicit proxy mode or the transparent proxy mode.
- For WiFi hotspots, the integration mode is necessarily transparent proxy or gateway routing. WiFi access point is configured in bridge (not as router). It is connected to a private sub-networks.

Q : How to choose between the explicit proxy and transparent proxy mode?

A :
The explicit proxy mode: client browsers are setted to access the Web in proxy mode. The transparent proxy mode: the SurfPass server is acting as a router between two Ethernet adapters and automatically redirects HTTP/S traffic to the proxy.

Q: How are users authenticated?

A: Authentication is not mandatory. If it is not desired, the user automatically takes the name of the computer. If the authentication is desired, it can be done in two ways:
- With Active Directory, if the provided authentication agent is installed on the clients. The authentication in SurfPass is then completely transparent to users.
- By captive portal. When the user opens its browser, it is redirected to a page asking him for authentication with a name and a password.

Q: Is SurfPass compatible with Remote Desktop / TSE / Citrix?

A: Yes, SurfPass is compatible with these systems. With the optional authentication agent, each user is identified by its Windows session, and the features are exactly the same as with traditional clients.

Q: Does SurfPass work with all browsers?

A: SurfPass operations are completely independent of the type of browser and of the type of Internet application in general. The filter level is the same with Chrome, Firefox, Internet Explorer, Edge or Safari. More over, SurfPass is able to filter all Internet services (FTP, email, P2P, IM ...)

Q: Does SurfPass work with Wi-Fi, ADSL, cable, fiber, 4G routers?

A: Yes, it is independent of the access type to the Internet.

Q: Can we have geographically distant offices?

A: Yes, the connection to the database uses TCP/IP, which allows connection from multiple servers to a centralized database server.


Q : Do SurfPass allow SSL/TLS inspection?

R : Yes, both in explicit proxy mode and in transparent proxy mode. Enabling this feature requires the installation of a public key on the clients.

Q : Is Enabling Safesearch possible?

R : Yes, both in explicit proxy mode and in transparent proxy mode, with or without HTTPS inspection. The texts and images from search engines like Google are then filtered.

Q: What are filtering methods?

A: SurfPass uses address filtering with the black list of Toulouse and dynamic content filtering. Both can be used together or separately. SurfPass is compatible with Squid and SquiGuard lists.

Q: Can I prevent Email sending or files downloading? (mp3, zip, exe?)

A: SurfPass filters by TCP/IP port. You just have to block the corresponding port. To prevent files downloads, you can add filtering rules like this: full site, denied, with addresses such as *.mp3, *.zip, *.exe
This can also be applied to P2P (peer to peer) applications.

Purchase / order

Q: How can SurfPass be ordered?

R : Please request a quote.

Q: How long can I receive technical assistance?

A: Technical support is available by phone and email during the whole subscription, as well as the access to the latest versions of the software.