Technical Assistance

Troubleshooting - How to proceed

  1. Make sure you have the latest version of SurfPass. Minor and intermediate updates are available for download. To make an update, just uninstall the old version, then installing the new one. All parameters are preserved if you delete nothing manually between uninstalling and re-installing.
  2. Consult the support Frequently Asked Questions.
  3. If the problem has still not been resolved, contact our technical assistance by email or telephone at the contact section.